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Merch Returns and Exchanges

MAKE A SCENE MERCH RETURNS AND EXCHANGES

HOW DO I RETURN OR EXCHANGE AN ITEM?
Make A Scene will accept any unwashed/unworn merchandise items for return or exchange within 30 days of purchase (within 45 days of purchase for shipments outside of the United States). Make A Scene will not accept for return or exchange any packaged non-wearables, including CDs, cassettes, DVDs, or videos once opened. There are no refunds, returns, or exchanges for digital download; all sales are final.

REFUNDS
Shipping and handling charges are non-refundable except in the case of a manufacturer's defect. All refunds will be credited to the original payment source. If the original payment source is unavailable, we reserve the right to issue an electronic gift certificate or issue a refund check to be mailed to the billing address provided on the order.

WHO PAYS FOR POSTAGE?
If you are returning damaged or defective merchandise Make A Scene will reimburse you for the cost of return shipping provided you include a shipping receipt. The customer is responsible for fees on all return/exchanges that are not damaged, defective, or the incorrect item(s) being delivered. If Make A Scene determines that the merchandise you return is not eligible for return or exchange you authorize us to charge your original payment source the applicable return shipping charge.

ARE THERE REQUIREMENTS FOR HOW MY RETURN/EXCHANGE NEEDS TO BE SHIPPED BACK TO YOU?
For any returned merchandise valued in excess of $100.00, you must send the merchandise using a traceable and insured ship method.

WHAT IF MY RETURN IS LOST IN THE MAIL?
We cannot issue refunds for items not received by our returns department. We recommend that you use a traceable ship method to ensure successful delivery.

If there is a problem with your order, please e-mail us at contact@makeasceneband.com.

Please send returns/exchanges to:

Make A Scene Merch
P.O. Box 5132
Concord, CA   94524